In this modern and digital world, the internet is central to nearly everything that we do. We are dependent on it for work, leisure, shopping, news, banking, college courses, and so much more. We don’t have time for a bad internet connection and consumers are asking more of their broadband service providers than ever before. Choosing the wrong provider could end up costing you more.
To save you precious time and money, we sourced the worst broadband service providers in America:
1. BT Internet and Cable
BT Internet and Cable Services seems to be lacking on both the customer service side and tech support side. Customers have complained about how the customer service representatives don’t seem to know the details to the company that they are working for. BT Internet Services advertise that they are charging one price, but every month the company is adding more fees to the bill. The increase is by far a robbery on customers bank accounts. The billing systems are mediocre at least because customers have been double-billed for services, only to have to contact the company and be met by a mediocre customer service representative that cannot help. There are engineers being sent to customers homes that are not educated on the devices they are meant to fix. They are unable to correct the issues and are having to extend service dates into 3-5 day excursions. Save yourself the headache and avoid BT Internet and Cable.
2. Sky Internet and Cable Services
Sky Internet and Cable Services have been justly accused of debiting money from ex-customers accounts after leaving switching providers. It has been reported that when customers set up service that they apply for a landline and the service never works. The technicians call and reschedule their own appointments. The customers are not put first because it depends on the availability of the technician and engineers as to whether the customers service is provided in a timely fashion. Sky has been reported to have below par customer service assistance. The representatives disconnect the calls on the customers as they are describing their issues. The wait time for customer service can be over an hour at times, only to get a representative that disconnects the call or has absolutely no information about what is needed by them. Do yourself a favor and try a different broadband provider instead.
3. TalkTalk and Virgin Media
TalkTalk and Virgin Media are in the same boat when it comes to service and pricing. TalkTalk’s bundle prices are a lot cheaper than Sky’s services, but the bundles are unreliable. Customers complain that the pricing increases without notice during the terms of the contract. Virgin Media is a little more popular on the platform as they have lots of different cable and internet options. Both TalkTalk and Virgin Media have work to do in the customer service department. The agents are unknowledgeable on the matters at hand when customers call into the company. The wait times are an hour to two hours long, depending on the department you are contacting. The technicians are knowledgeable as to the equipment, however, there are complaints that the technicians are not timely in their arrivals nor do the work in a fashion that shows that they have to make it to the next appointment. Customers have stated that there needs to be more focus on the inclusion of the customer in the molding of the company. The customer service representatives need to work on their ability to answer questions and to have phone etiquette.
These are some of the top worst cable and internet service available right now. Customers agree that there needs to be work done in many billing, customer service, tech support, and customer service departments. Companies need to work on their core values and develop a mission statement that is true to the core of the company. Then it is time for restructuring. This way and only this way will the morale and skill levels be adjusted at these companies. Otherwise, the companies will begin to lose customers at a faster rate than they are right now.
